FAQs

What does it mean to shock a pool?

Super chlorinating or “Shocking” means drastically raising the chlorine level of the swimming pool for a short time, to a high enough level that the combined chlorine is oxidized and burnt off. During the summer a pool should be shocked at least once each week. You should shock more frequently if the pool is used heavily, after heavy rainfall, or to kill algae blooms and other bacteria that may be present in the water.

What is conditioner?

Conditioner, also know as Stabilizer or cyanuric acid, slows the depletion of chlorine caused by sunlight. Adding conditioner to your pool water will help you maintain the correct level of chlorine.

What causes cloudy pool/spa water?

Cloudy water can be caused by a number of factors including improper pH, a dirty filter, or an elevated calcium level. Once the water has become cloudy it may require chemical treatments, filter cleanings, or the pool/spa may need to be completely drained and refilled. Bring in a sample of your pool or spa water to receive a free computerized water analysis.

Why does swimming pool water sometimes turn blonde hair green?

This is due to high levels of dissolved copper in the water. The source of copper could be the supply water or treatment chemicals being used, usually copper-based algaecides. It may also be caused by low pH levels caused by too much acid in the water. When the water is acidic, it can strip the copper from the plumbing and/or the heater elements.

How fast does water evaporate from a pool? I think I might have a leak.

Evaporation rates depend on a number of factors including the surface area of the pool, ambient temperature, exposure to direct sunlight and relative humidity. Evaporation rates of between 2% to 5% per week are considered average. An easy way to test if a pool is leaking is to set a bucket on the first step and fill the bucket with water until the water inside the bucket is equal to the pool water on the outside. Several days later, check to see it the water levels are still equal. If so, the water loss you have been experiencing is just evaporation. If the water level in the pool is lower than the water level in the bucket then you may have a leak.

My automatic suction cleaner is not running. What could be the problem?

Check your filter. If your filter is dirty, most likely your cleaner is not getting the necessary suction to function. Also check the cleaner hoses; if there are any cracked or punctured hoses, replace them. Another area to check would be the skimmer or wall connection. If the connection is not secure an adapter may be needed. If everything has been checked and it still does not seem to be working, bring the head of the cleaner to our store and we will perform a full inspection to determine if there are any broken or missing parts.

How long should my pump run on a daily basis?

Most pools during the Spring and Summer seasons should run 8-12 hours per day, depending on the gallons of water. During the colder seasons like late Fall and Winter, systems should run 4 – 6 hours per day.

How often should a filter be cleaned?

All filter manufacturers have different recommendations. Please refer to your owner’s manual for specific instructions regarding your pool system. As a rule of thumb, most manufacturers recommend cleaning a filter when the pressure reaches 8 – 10 psi over its clean pressure reading.